When you buy a product from us – you're not just buying clothing. You're buying peace of mind.
At Dasea People, we believe that the garments we sell should serve you for many years. That’s why we created a unique After-Sales Care service, combining the quality of our products with the expertise of our UNDASERVICE repair team.
This is not your standard warranty. It’s something more.
What is After-Sales Care?
It’s a one-year repair service for selected products that applies regardless of how the damage occurred.
Yes – even if you burn your jacket with a cigarette or tear it while running through the woods – we’ll fix it.
No judgment. No tricks. Just repair.
But there are some rules. And we want you to know them all.
How it works – step by step:
1. You must be a newsletter subscriber
To use After-Sales Care:
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you must be an active newsletter subscriber at the time of product purchase.
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if you subscribe after the purchase, you won’t qualify.
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if you unsubscribe and later re-subscribe – we reset the clock. It’s not retroactive.
Simple: this offer rewards loyalty, not opportunism.
2. You have one year from the purchase date
The coverage lasts 12 months from the date of purchase of a given product (not from the subscription date).
Each product is counted separately – this isn’t “a year from your first purchase,” but a year from EACH purchase, provided you meet the subscription requirement.
3. Only applies to products marked with the UNDASERVICE emblem
On our website and in our materials, you'll find a special UNDASERVICE tag. That’s how you know a product is covered.
No tag – no service. Simple and clear.
4. Works both online and in-store
Whether you shop online or visit us at Abrahama 29 in Gdynia – the rules are the same.
After-Sales Care is available wherever Dasea People operates.
5. It’s repair, not replacement
This is important, and we want to be clear:
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We do not replace products with new ones.
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We do not restore damage to an invisible condition.
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We reserve the right to refuse service if an item is completely destroyed.
What we do: we repair with the utmost care, honestly and transparently – staying true to the philosophy of fixing, not throwing away.
It’s part of our commitment to sustainable fashion and respect for clothing.
What can you submit for repair?
Absolutely anything related to physical damage:
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torn seams
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burn marks
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rips
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wear and abrasion
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and much more!
We won’t ask how it happened. We won’t judge. We’ll just fix it.
How to report the damage?
The repair request process is described in detail on our website:
👉 [Damage Report Form]
👉 [UNDASERVICE FAQ]
We encourage you to first read how to prepare your report and how to send us your item for repair.
Why do we do this?
Because we believe repair is the new standard in fashion.
Because we have the people, the tools, and years of experience at UNDASERVICE.
Because we respect the environment, your wardrobe, and your choices.
Dasea People is more than just a store
It’s a community of people who care about what they wear.
It’s a team of specialists who know how to fix it.
It’s a brand that believes fashion can be lasting, genuine, and honest.
If you want to be part of this mindset – subscribe to our newsletter.
And we’ll… take care of the rest.
Seriously.