These Terms & Conditions define the rules for using and purchasing through the online store at daseapeople.com, hereinafter referred to as the “Store,” by and with a natural person, hereinafter referred to as the “Customer,” and include the rules of the Newsletter service.
§ 1 General Provisions
The Store sells goods via the Internet. Information about the offer is available on the website daseapeople.com, where you can also find the "Contact" section with the company’s identification data, business address, email, and phone numbers for communication.
The online store is operated by UNDASTRY SP. Z O.O., a limited liability company based in Gdynia at Abrahama 29 (NIP: 5862346124, REGON: 383676479, KRS: 0000788496, registered with the District Court Gdańsk-Północ, 8th Commercial Division of the National Court Register), with a share capital of PLN 500,000.00, hereinafter referred to as the “Company.”
To use the Store’s services, you need Internet access, an email account, and a phone number. Customers must have an email and phone number for personal use. Cookies must be enabled for the website to function correctly.
Customers may contact the Store via the contact details listed on the website or through the contact form.
Using communication tools to place or fulfill an order does not incur costs beyond standard communication fees.
§ 2 Shopping in the Store
Each product includes its price with VAT and stock availability. A receipt or VAT invoice is issued with every order. The invoice is created when the order is complete and ready for dispatch, including all agreed charges. It serves as a distance sales contract document.
§ 3 Payment Terms
Prices listed on the website are binding. Payment options include:
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Cash on delivery: Paid to the courier or postman.
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Bank transfer: Processed once funds reach the Store’s account.
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Online payments: Via Blik, PayU.
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Cash/card in-store pickup: Only at the Company’s physical store.
Accepted cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
PayU handles online payment processing.
Refunds for card payments will be made to the same account used for the transaction.
§ 4 Order Fulfillment
Orders are processed on business days (Monday–Friday). Delivery time depends on product availability, order preparation, and shipping. Standard shipping takes about 3 business days from order confirmation, unless noted otherwise. Orders placed by 12:00 p.m. are typically processed the same day.
If delays occur, customers will be informed within 30 days of contract confirmation. For “On-demand” items, the delivery time is agreed individually.
Shipping costs depend on the product’s weight, size, and delivery method, selected during checkout.
The Store commits to delivering products free from legal and physical defects.
Warranty liability for physical defects lasts 2 years from delivery (1 year for used goods).
Products under a manufacturer’s warranty will have the warranty terms described on their product page or in the After-Sales Care terms.
For payments by transfer/card, the order is processed from the date the Store's account is credited.
§ 5 Right of Withdrawal
Customers have 14 days to withdraw from the contract without giving a reason or incurring costs.
However, if a more expensive delivery method was chosen, the Store is not obliged to refund the difference.
To withdraw, the Customer must submit a clear statement (email or letter) and return the product within 14 days of the statement. A template is available on the Store’s website but is not mandatory.
Instead of a refund, the Store may issue a gift card or discount code upon the Customer’s request.
No right of withdrawal applies to contracts:
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for custom or personalized items,
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for perishable goods or items with a short shelf life,
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for sealed items not suitable for return after opening (e.g., underwear, surfstick),
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where products become inseparably mixed with others after delivery,
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where the Customer explicitly requested urgent repair or maintenance,
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for sealed media/software that has been unsealed,
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for newspapers, magazines, or periodicals (excluding subscriptions),
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concluded by business customers whose purchase relates directly to their registered business activity.
If the Customer withdraws, the Store refunds all payments, including standard delivery costs, within 14 days from receiving the returned item.
Refunds use the same payment method unless the Customer agrees otherwise. No refund fees apply.
§ 6 Personal Data Protection
Personal data is processed to provide Store services. Legal basis:
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Article 6(1)(b) GDPR – contract execution.
Refusing to provide data may prevent sales or delivery.
With consent, data may also be used for marketing based on:
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Article 6(1)(f) GDPR – the controller’s legitimate interest in promoting their own services/products.
Protecting UNDASTRY SP. Z O.O. against claims is also a legitimate interest.
See the Privacy Policy for details.
§ 7 Newsletter
The Newsletter service provides tailored promotional offers.
The contract is concluded by the Customer ticking the consent checkbox.
You must be 16 or older to subscribe.
The Newsletter is ongoing. You may unsubscribe at any time using the “unsubscribe” link in the email.
Newsletter subscribers who make purchases may receive additional benefits described in the After-Sales Care Terms and Loyalty Program Terms.
§ 8 Final Provisions
Customers may use alternative dispute resolution (ADR), including the Arbitration Court at the Pomeranian Bar Association in Gdańsk.
The Store reserves the right to amend the Terms & Conditions. Customers will be informed in advance via the Store website or email, if legally required.
Any matters not covered herein are governed by the Civil Code and Consumer Rights Act.
Version 14.4 (Gdynia, February 12, 2025)
AFTER-SALES CARE TERMS – “OPU”
These terms apply to specific products and eligible Customers.
§ 1 Scope of OPU
Under OPU, the Store commits to one free repair of selected items purchased during the program, provided:
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the Customer accepts the OPU terms (checkbox) and cookies as stated in the Privacy Policy,
and -
subscribes to the Newsletter on or before purchase and remains subscribed until repair completion,
or -
holds a valid paid OPU Subscription.
OPU covers:
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Items labeled with OPU on the Store’s website,
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Patagonia and Carhartt jackets,
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Patagonia wetsuits,
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…
§ 2 OPU Repair Process
Customers must report damage within 14 days via email (daseapeople@undastry.pl), online form, or in-store.
They must present proof of purchase and deliver the item within 14 days of reporting the damage. Shipping to the Store is at the Customer’s expense; return shipping is covered unless drop-off and pick-up occur in person.
The Store commits to completing repairs within 21 days of receiving the item. Delays may occur if parts or materials need ordering.
§ 3 Additional Provisions
OPU lasts for the duration of the product’s statutory warranty but no longer than 2 years, unless a paid OPU Subscription was purchased.
An OPU Subscription covers only one product, selected by the Customer at the time of purchase, and applies regardless of newsletter status.
The repaired component carries a 2-year warranty.
OPU excludes intentional or improper damage and only covers accidental issues.
The Store may refuse repairs for valid legal reasons (Civil Code Art. 5).
The Store reserves the right to change these terms with prior notice via the website or email.
Version 1.0 (Gdynia, February 12, 2025)
LOYALTY PROGRAM TERMS – “RPL”
These terms apply to Customers with a registered Store account who agree to participate (checkbox).
§ 1 Loyalty Program Rules
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4 points are earned for every PLN 1.00 spent via the online or physical Store.
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On their birthday, Customers receive 100 points if subscribed.
- 4 additional points are earned for every PLN 1.00 spent for the first shopping via the online or physical Store.
Points can be redeemed for discounts on selected items.
625points = 5,00 PLN off a chosen item.
§ 2 Final Provisions
The Store may deny points or rewards based on valid legal reasons (Civil Code Art. 5).
Matters not covered by these terms are governed by the Store’s Terms & Conditions and Privacy Policy.
The Store reserves the right to amend these terms with prior notice via the website or email if required by law.