FREQUENTLY ASKED QUESTIONS
Why isn’t my payment going through?
This may be due to incorrect card details, insufficient funds, or technical issues on the bank's side. Make sure all information is correct. If the problem persists, please contact us.
How long does shipping take?
Delivery time depends on the shipping method and destination. Within Poland, packages usually arrive within 2–5 business days. International shipments may take longer.
Do you ship internationally?
Yes, we offer international shipping. Costs and delivery times may vary depending on the destination country.
What shipping methods are available?
We offer courier delivery, parcel lockers, and standard postal service. You can choose your preferred method during checkout.
What payment methods are accepted?
We accept credit/debit card payments, fast online transfers, and systems like Blik.
Is online shopping secure?
Yes, we ensure the security of your data using SSL certificates, trusted payment providers, and advanced e-commerce systems.
How do I place an order?
Add your chosen products to the cart, proceed to checkout, fill in your details, and select a payment method. Once your order is confirmed, you’ll receive an email confirmation.
Do I need an account to place an order?
No, you can place an order as a guest. However, having an account allows you to track orders and check out faster in the future.
Who should I contact if I have questions?
Email us, give us a call, or use the contact form on our website. We’re happy to help!
How can I cancel or modify my order?
Contact us as soon as possible. If the order hasn’t been shipped yet, we’ll do our best to cancel or modify it.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email that will allow you to check the delivery status.
How can I return a product?
Just get in touch with us to request a return. We’ll provide you with detailed instructions on how to send the product back.